Shipping policy
Shipping Policy
Last Updated: November 2025
Thank you for your order! This Shipping Policy explains how we handle the shipping and delivery of our handcrafted wearable creations. Please read this policy carefully to understand our shipping process, timelines, and your responsibilities.
Production Time Before Shipping
Standard Production Timeline
- 4–6 weeks from payment confirmation to shipment
- Production begins only after full payment is received
- Each piece is handcrafted to order with precise components
Factors That May Extend Production Time
Production times may be longer during:
- Holiday seasons (November–January)
- Peak order periods (Mother's Day, Valentine's Day, etc.)
- Art show schedules when we're traveling to events
- Supply chain delays for materials or components
Communication About Delays
If we anticipate any delay beyond our standard 4–6 week timeline:
- We will contact you as soon as possible
- We'll provide an updated estimated completion date
- We'll keep you informed throughout the production process
Shipping Methods & Carriers
Domestic Shipping (United States)
We ship via trusted carriers including:
- USPS (United States Postal Service)
- UPS
- FedEx
Shipping method is chosen based on:
- Package size and weight
- Destination location
- Most reliable service for your area
International Shipping
We ship internationally to most countries. International orders are shipped via:
- USPS International Services
- International courier services as appropriate
Note: International shipping times are estimates and can vary significantly based on customs processing and local postal services.
Shipping Costs
Domestic Shipping Rates
- Shipping costs are calculated at checkout based on your location
- Rates are determined by carrier, package weight, and destination
- Standard shipping is available for all domestic orders
International Shipping Rates
- International shipping costs are calculated at checkout
- Rates vary by country and package weight
- Express international shipping may be available for select locations
Free Shipping Promotions
Occasionally we offer free shipping promotions:
- Eligibility requirements will be clearly stated
- Applies to standard shipping only
- Cannot be combined with other discounts unless specified
Shipping Timelines
Processing Time
- Production: 4–6 weeks before shipment
- Order processing: Completed during production period
- Your order ships once production is complete
Delivery Time (After Shipment)
Once your piece ships, delivery typically takes:
Domestic (United States):
- Standard Shipping: 3–7 business days
- Priority Shipping: 2–3 business days (if available)
- Express Shipping: 1–2 business days (if available)
International:
- Standard International: 7–21 business days (varies by country)
- Express International: 3–10 business days (varies by country)
Important: These are estimates. Actual delivery times may vary based on:
- Carrier delays
- Weather conditions
- Customs processing (international)
- Remote or rural locations
- Holidays and postal service closures
Tracking Information
When You'll Receive Tracking
- Tracking information is provided once your order ships
- You'll receive an email with your tracking number and carrier information
- Tracking links allow you to monitor your package's progress
Monitoring Your Shipment
- Check tracking information regularly for updates
- Carriers update tracking as packages move through their system
- Contact the carrier directly for specific delivery questions
Tracking Issues
If tracking shows no movement for several days or shows delivery but you haven't received your package:
- Contact us immediately through our contact form
- Provide your order number and tracking information
- We'll work with the carrier to investigate
Delivery Requirements
Delivery Address
You are responsible for:
- Providing a complete and accurate shipping address
- Ensuring someone is available to receive packages (if signature required)
- Monitoring tracking information for delivery updates
Address Corrections
- Review your shipping address carefully before completing your order
- Address changes after shipment may not be possible
- Reshipment fees apply if packages are returned due to incorrect addresses
Delivery Attempts
If the carrier attempts delivery but no one is available:
- The carrier will leave a notice with pickup instructions
- You may need to schedule redelivery or pick up at a carrier facility
- Unclaimed packages may be returned to us (reshipment fees apply)
International Orders - Important Information
Customs, Duties & Taxes
You are responsible for:
- All customs duties, taxes, and brokerage fees charged by your country
- Understanding your country's import regulations
- Paying any additional fees assessed by customs authorities
We are responsible for:
- Providing accurate customs documentation
- Declaring appropriate values on customs forms
Customs Delays
- International packages may be held by customs for inspection
- Customs processing times vary by country and are beyond our control
- We cannot predict or control customs fees or processing times
Customs Refusal
If you refuse to pay customs fees and the package is returned:
- You are responsible for original shipping costs
- You are responsible for return shipping costs
- Refunds or exchanges may be subject to our Refund and Return Policy terms
Damaged or Lost Packages
Damage During Shipping
If your piece arrives damaged:
Immediate Action Required:
- Do not discard packaging materials
- Take clear photos of the damage and all packaging
-
Contact us within 3 days of delivery with:
- Your order number
- Photos of damage
- Description of the issue
We Will:
- Review your claim promptly
- Work with you to arrange repair or replacement
- Handle carrier claims on your behalf
Lost Packages
If tracking shows delivered but you haven't received your package:
First Steps:
- Check with neighbors, building management, or household members
- Look around your delivery location (porches, side doors, etc.)
- Contact the carrier with your tracking number
If Still Missing:
- Contact us within 7 days of the "delivered" status
- We'll file a claim with the carrier
- We'll work toward a resolution once the carrier completes their investigation
Our Responsibility
- We are responsible until the carrier confirms delivery
- We are not responsible for theft after successful delivery
- We are not responsible for packages left unattended at your request
Undeliverable Packages
Returned Packages
Packages may be returned to us as undeliverable due to:
- Incorrect or incomplete address
- Refused delivery
- Unclaimed after delivery attempts
- Customs refusal (international)
Your Responsibility for Returned Packages
If a package is returned:
- You are responsible for original shipping costs
- You are responsible for reshipment costs
- Additional handling fees may apply
- Exchanges or refunds are subject to our Refund and Return Policy
Shipping Restrictions
We Cannot Ship To:
- P.O. Boxes (for certain carriers/services)
- Military APO/FPO addresses (contact us to discuss options)
- Countries with shipping restrictions or embargoes
- Locations where carriers do not provide service
Prohibited Items
Our products do not fall under prohibited shipping categories, but carriers may have restrictions. We comply with all carrier regulations.
Holiday & Peak Season Shipping
Order Early
During holiday seasons (November–January):
- Order processing and production times may extend beyond 4–6 weeks
- Carrier delays are more common
- We recommend ordering early to ensure timely delivery
Guaranteed Delivery Dates
- We cannot guarantee delivery by specific dates
- Holiday deadlines will be posted on our website if available
- Last-minute orders may not arrive before holidays
Insurance
Package Insurance
- All packages are shipped with basic carrier insurance
- Higher-value items may include additional insurance
- Insurance covers loss or damage during transit (not after delivery)
Filing Claims
- We handle all insurance claims with carriers
- You must report damage or loss within required timeframes
- Cooperation with our claim process is required
Force Majeure
We are not liable for shipping delays or failures caused by circumstances beyond our control, including but not limited to:
- Natural disasters
- Severe weather conditions
- Carrier strikes or service disruptions
- Pandemics or public health emergencies
- Government actions or regulations
- War, terrorism, or civil unrest
Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes are effective immediately upon posting to our website. The "Last Updated" date indicates when the policy was last revised.
Contact Us
If you have questions about shipping or need assistance with your delivery:
Contact Form: [Your Contact Form URL]
Email: [Your Email Address]
Response Time: 2–3 business days
Please include your order number and tracking information (if available) when contacting us about shipping issues.
Summary of Your Responsibilities
As a customer, you are responsible for:
- ✓ Providing accurate shipping addresses
- ✓ Monitoring tracking information
- ✓ Being available to receive packages
- ✓ Inspecting packages upon delivery
- ✓ Reporting damage or issues within required timeframes
- ✓ Paying customs duties and taxes (international orders)
- ✓ Understanding that production time is separate from shipping time
Summary of Our Commitments
We commit to:
- ✓ Completing production within 4–6 weeks (or notifying you of delays)
- ✓ Providing tracking information when your order ships
- ✓ Packaging items securely to prevent damage
- ✓ Working with carriers to resolve shipping issues
- ✓ Responding to shipping inquiries within 2–3 business days
- ✓ Providing assistance with damaged or lost packages
By placing an order, you acknowledge that you have read, understood, and agree to this Shipping Policy.
Thank you for your patience and understanding as we handcraft your unique wearable creation!