FAQs

Before you place your order, please consult this guide for assistance with the ring,

The information provided below will help you ensure your new jewelry fits you just right and save you from the hassle and expense of returning your jewelry for the correct size.

Feel free to contact Shandor if you have any questions about this information or if you need to special order a custom size.

If you need to send back your jewelry because it doesn’t fit properly, please refer to the “Sending items back for Repair and Exchange question” and consult this guide to determine the correct size for reordering.

Most Orders and shipments are sent through the USPS Post Office using Priority Mail small flat rate box. with a handling shipping cost of $10. 

If the customer would like to pay more for Insurance or Priority Mail, the cost will be higher and other shipping Carriers like FedEx or UPS Shipping will also cost more.

Standard Shipping through USPS Post Office takes 4-6 working days for items in stock; for items not in stock, the item will be made, which may take 4-6 weeks.

Artsilver has never had a problem with losing a shipment with USPS postal service, but if, for some reason, your order doesn’t arrive, we will try to track it with the green delivery confirmation tracking number. 

If for some reason, USPS has lost the order, Artsilver cannot take responsibility for the mistake of USPS and will discuss further options with the customer to correct the issue.

When placing an order, ensure the name, zip code, and address are correct.

Mainly I use Sterling Silver. Precious Metal Sterling Silver is made up of two elements Copper and Fine Silver.

Fine Silver contains 99.9% silver, while Sterling Silver only contains 92.5 % silver. The other 7.5% is a copper alloy. An "Alloy" is added to a Precious Metal like Gold to make the Metal stronger and more durable for everyday use.
An Alloy also decreases the purity of the Precious Metal, but in return, it will last through everyday "wear and tear". Much of my casting is done "In House production."

I added more Fine Silver to my mix, 94% and 6% of "Sterilium Alloy" (from United Precious Metals). This alloy produces a bright silver that holds Tarnish free for 2 yrs. According to the Guarantee of the alloy

Tarnish is when the silver turns black. This is very common and is nature’s way of “Oxidizing”. Like Steel rusts, the color is Brown, and Sterling Silver will Oxidize or Tarnish, turning yellow and darkening to black.

Unfortunately, some of my customers will Tarnish the silver faster than others for reasons I don’t understand. But I have started using an Alloy that doesn’t Tarnish as fast, but I can not guarantee that it will not Tarnish.

Please use a simple silver/gold polishing cloth if my work tarnishes. For a $20 fee plus $7 shipping, you can send it back, and I will make it look new again. Please see the “Repair and Sending Items Back question” Sending items back for Repair and Exchange.

Sending Items back for Repair or Sizing exchange is very easy. Make sure you include a $7 Check for return shipping/ handling.

Please include a Note of what needs to be done, contact information, return shipping address and Email address. Please send it to Shandor Madjar, PO. Box 6929 Colorado Springs, CO. 80934

I try to get repairs and orders done as fast as I can. But because I am a small company and do many projects by myself, I need a minimum of 3-6 weeks.

Please understand depending on how busy I am and if I’m out doing an art show, wait times may vary by 2-3 months. I may be on the road for eight weeks doing ArtShows and will not be able to work on Repairs/Orders until I’m back at the office.

Arthritisrings has a Limited Lifetime Guarantee/ Warranty. As long as I’m in Business, I will honor the Guarantee against Production defects like hinge work and stone setting. 

What Is NOT covered: Daily Wear and Tear scratches, bent ring bands, and stone breakage. For these issues, I will Repair the work but cannot replace the piece for new. Also, view “Store Policies” under “Exchange Policy” for further information.

Yes, many items have a drop down menu for what stones are available. If the drop down menu does not have the stone that you want please contact Us for a custom order.

Yes, since much of the entire website is “Made to Order,” which means that I don’t have much stock, and the items must be made after they are ordered. I can probably do it if requested, like a special size, special stones or design alteration.

Yes, all my Stones are real Semi-Precious Stones. I don’t use Fake stones unless requested by special order. I mainly use colored birthstones, which include: 

Amethyst (purple)

Swiss Blue Topaz (blue)

Garnet (red)

Rhodolite Garnet (red pink/ red-purple)

Onyx (solid black)

Fresh Water Pearls (peacock color, white, grey, brown)

Saltwater Mabe Pearl (Peacock blue, Pink, White)

Peridot (green)

Green quartz

Bewa Pearls,

and Deer Antler Carvings. 

I can easily set synthetic stones if requested, but I do not normally use them. 

Yes, but because of the cost of the stone and liability issues, I may refuse to take the project. I can do single Bezel or Prong settings of Round or Oval shapes, but more difficult settings work like Channel and Pave settings I will not do.

First, you can use my online ring sizer (ring-sizer PDF). This is a printable universal sizer. After printing, cut it out of the paper and follow the directions.
The sizer works “ok,” but it’s not like trying on a real gold ring. Of course, everyone’s preference for ring style is unique, depending on body shape, preferred fit, and the style of the ring. Some styles are just too big or too petite for the customer.

Please keep in mind that thinner bands will fit looser than wider, thicker bands. Most Artsilver designs are wider, thicker bands, so they will fit snugly. For example, the Multiform rings are two separate rings joined with hinges, so this will take up more surface area on the finger hence a snugger fit.

In this case, depending on if you like your rings to fit snugly, it might be best to order 1/4 or 1/2 size larger. If I don’t have the correct size for you, custom sizes orders are welcome. If your still not sure about your ring size best to go to your local jewelry store and get them to size your finger, They will have are a few ways and rings that may even match my style of thicker band for you to try on.

Yes, for Children’s sizes, as a guideline, a petite size would be 2 inches smaller than the smallest size offered of a chain. A plus size would be approximately 2 inches larger than the largest size. Some additional charges will typically apply for labor and materials used to make a plus size.

Best to order at least six weeks minimum before Christmas. Artsilver has a very extensive Artshow schedule in the fall months, so make sure you give us enough time to make the items.
I have to decline at least 10 orders every year due to time constraints for the holidays.

BT = Blue Topaz
AM = Amethyst
GA = Garnet
WP = White Pearl
BP = Black Pearl ( but the color is not black. It is just an industry term
OX = onyx (black)
TQ = turquoise
CI = Citrine ( yellow gem)
PE = Peridot (light green gem)