Refund policy
Refund and Return Policy
Last Updated: November 2025
Thank you for your interest in my handcrafted wearable creations. This policy explains our approach to refunds, returns, and exchanges for all custom jewelry pieces including rings, bracelets, and other wearables.
No Refunds Policy
Due to the custom, handcrafted nature of each piece, we do not offer refunds. Every creation is made to order with precise components designed to fit together carefully, making each piece unique to your specifications.
Special Orders & Custom Requests
Please note that special orders—including specific ring sizes, custom gemstone selections, or personalized designs—are final and cannot be returned or refunded. These items are crafted specifically for you and cannot be resold.
Exchange Policy
While we don't offer refunds, we want you to love your piece. We offer exchanges under the following circumstances:
Size Exchange
If your piece doesn't fit correctly:
- We will remake the piece in a different size
- A small surcharge or exchange fee may apply based on current material costs
- Production time will reset to 4–6 weeks from approval
- Important: Extremely small or large sizes that fall outside standard ranges may not be eligible for exchange, as these custom sizes have limited resale potential
How to Request a Size Exchange:
- Contact us through our contact form within 14 days of receiving your piece
- Provide your order number and the size you need
- We'll confirm the exchange fee (if applicable) and timeline
Style Exchange
If the style appears different on your hand or wrist than you expected:
- You may exchange for a different style of equal value
- Upcharges apply if you select a more expensive style
- Production time will reset to 4–6 weeks from approval
- The original piece must be returned in unworn, undamaged condition
How to Request a Style Exchange:
- Contact us through our contact form within 14 days of receiving your piece
- Describe the new style you're interested in
- Return the original piece (return shipping instructions will be provided)
- We'll confirm any price differences and production timeline
Exchange Limitations
- Only one exchange is permitted per order
- Exchanges must be requested within 14 days of delivery
- Items must be returned unworn and in original condition
- Due to fluctuating precious metal prices (silver and gold), exchange fees may vary
Shipping Damage
If your piece arrives damaged due to shipping:
- Notify us immediately (within 3 days of delivery)
- Provide clear photos of the damage and packaging
- We will work with you to arrange repair or replacement at no additional cost to you
This does not apply to damage that occurs after delivery or from normal wear.
Quality Guarantee
All wearable creations come with a guarantee against:
- Breakage due to manufacturing defects
- Magnet failure
If you experience an issue:
- Contact us through our contact form
- Describe the problem and provide photos
- We will repair or remake the piece based on the specific situation
Please Note: Due to fluctuating precious metal costs, material surcharges may apply to repairs or remakes. We'll always inform you of any costs before proceeding.
Important Considerations Before Ordering
Production Time
- Standard production time is 4–6 weeks
- Busy art show schedules and holiday periods may extend this timeline
- We'll notify you of any expected delays
Pricing & Material Costs
- Precious metal prices (silver and gold) fluctuate daily
- Exchange fees reflect current material costs, which may differ from your original order date
- We have no control over market metal prices
Final Sale Items
The following are considered final sale with no exchanges:
- Custom gemstone selections
- Personalized or engraved pieces
- Non-standard sizes (very small or very large)
- Pieces made to custom specifications
How to Contact Us
For all exchange requests, damage reports, or guarantee claims, please use our contact form and include:
- Your order number
- Clear photos (if applicable)
- Detailed description of the issue or exchange request
- Your preferred resolution
We aim to respond to all inquiries within 2-3 business days.
Your Rights
This policy does not affect your statutory rights under applicable consumer protection laws. If you believe your rights have been violated, you may contact your local consumer protection agency.
By placing an order, you acknowledge that you have read, understood, and agree to this Refund and Return Policy.